Privacy & Security Policy

At Health Essentials Australia Pty Ltd, your privacy is paramount.

We respect the privacy of our clients and therefore have adopted a set of information management guidelines that are the foundation of our customer relationships. These guidelines have been developed with the recognition that Internet technologies are rapidly evolving and that underlying business models are still not established. Accordingly, guidelines are subject to change. Any such changes will be posted on this page as required.

Personal Information

Why we collect information

Health Essentials Australia Pty Ltd only requests specific types of personal information

For example, we may request personal information for a number of reasons including:

  • To deliver products or services to you
  • You request to be notified when our web site is updated
  • You request to be notified of the issuing of news items or press releases
  • You request information regarding the services we provide
  • You provide feedback on a particular issue so we can contact you if needed
  • You provide feedback through intermittent on-line surveys
  • To provide offers that are of greater interest or benefit to you

What information we collect

In each of the instances above, the personal information we collect is in most cases supplied by you when you place an order or enquiry or provide feedback to us.

  • Name
  • Billing Address
  • Delivery address
  • Email address
  • Telephone numbers
  • Fax number
  • Transaction information including credit/debit card number, expiry date and CVV number
  • Any other membership or loyalty numbers (if required)
  • Company or ABN number (if required)

As we are required by law to obtain your consent to the collection of "sensitive information" we will assume that you have consented to the collection of all information which is provided to us for use in accordance with this statement.

How We Collect Information

We may collect information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or email), visit or web sites or when you have contact with us in person.  As well as collecting information directly from you, there may be occasions when we collect information about you from a third part, for example:

  • From people making transactions on your behalf
  • From Third Party telesales companies that collect your personal information and disclose it to us so that we may fulfil your order and deliver your products or market our products to you
  • From market research companies contracted by us to obtain information so that we may improve and market our products
  • From other organisations that market or promote our products on our behalf.

Use of Information

Health Essentials Australia Pty Ltd only uses your personal information for specific purposes.

Personal information provided to Health Essentials Australia Pty Ltd will be kept confidential and only used for the purpose it was given. We will ensure to the best of our abilities that this purpose is made known to you at the time you submit your personal information.

We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery.  This includes organisations such as financial providers, major delivery companies, outsourced call-centres, mail houses and third-party fulfilment contractors.  We may also disclose personal information to government authorities as required by law. 

In these cases, agents and contractors of Health Essentials Australia Pty Ltd who have access to your personal information are required to keep the information confidential and not use it for any purpose other than to carry out the services they are performing for Health Essentials Australia Pty Ltd.

Use by Third Parties

Health Essentials Australia Pty Ltd will not disclose personal information to any outside organisation for its use in marketing.

Your personal information will not be given or sold to any outside organisation for use in marketing or solicitation. Your personal information may be shared with agents or contractors of Health Essentials Australia Pty Ltd for the purpose of performing services for Health Essentials Australia Pty Ltd.

If you receive any marketing information from Health Essentials Australia Pty Ltd and do not wish to receive them in the future, upon request, we will remove any subscriber (and his or her personal information) from our mailing lists. Any such request should be sent via e-mail to [email protected]


Storage and Security of Personal Information

When you make purchases or access your account/membership information, a secure server is used.  Health Essentials Australia Pty Ltd ensures your credit card information is transmitted over secure lines.  Health Essentials Pty Ltd uses a mechanism widely used by the e-commerce communities to transfer sensitive data over the internet called Secure Sockets Layer (SSL).  SSL is a protocol that provides communications privacy, authentication and message integrity and prevents eavesdropping, tampering or message forgery by encrypting data.

Health Essentials Australia Pty Ltd holds personal information for no longer than necessary in a combination of secure computer storage facilities and paper-based files and other records, and takes all reasonable steps to protect the personal information it holds from misuse and loss from unauthorised access, modification and disclosure.  This includes the use of access control via unique user passwords.

Health Essentials Australia Pty Ltd will not be responsible for any access or change made to your personal information occurring as a result of you disclosing your password to a third party, or through any unauthorised access.  You can also help us keep your personal information secure by ensuring that any password you use on our website is kept strictly confidential, and by logging off when you have finished using a shared computer.

Accessing, Changing and Deleting Your Personal Information

Health Essentials Australia Pty Ltd will retain your information in order to allow you to make future purchases from the Website, until you request that we delete it from our database.  In order to request that your personal information be removed from our database, please send your request to us via email to [email protected].  If this occurs, we will no longer be able to provide you with goods or services or customer support.

Our Contact Details

All Enquiries

P O Box 1241
Toombul   Qld  4012

Phone:  1 300 663 039

Warehouse Only (not open to Public)

Unit 2B, 919 Nudgee Road
Banyo   Qld   4014

If you wish to make any changes to your personal information or have any questions regarding Privacy, please contact us at [email protected]

Changes to this Privacy Statement

Health Essentials Australia Pty Ltd reserves the right to change this Privacy Statement without notice in the future.  We may amend this Privacy Statement as our business requirements or the law changes.